Privacy Policy

Section 1

Information We Collect

dh999 collects information to provide a safe, personalised, and legally compliant gaming experience. The categories of information we collect fall into three broad groups: information you provide directly, information collected automatically, and information obtained from third parties.

Information You Provide Directly

When you register or interact with dh999, you may provide us with the following types of information:

• Full name, date of birth, and nationality to verify your identity and confirm you are 21 or older.
• Contact details including your email address, phone number, and residential address in Bangladesh.
• Login credentials (username and hashed password) for securing your dh999 account.
• Payment method details required to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and other supported Bangladeshi payment providers.
• Identity verification documents such as a National ID (NID) card, passport, or other government-issued identification, as required by our KYC process.

Information Collected Automatically

When you visit or use the dh999 platform, our systems automatically record certain technical and behavioural data, including:

• IP address, device type, operating system, and browser version used to access our platform.
• Session data such as pages visited, games played, time spent, and interaction patterns on the dh999 site.
• Geolocation data (general region only — for example, Dhaka, Sylhet, or Chittagong division) derived from your IP address.
• Cookie and tracking data, as detailed in the Cookies section of this policy.

Information from Third Parties

In some cases, dh999 may receive information about you from third-party identity verification services, payment processors, fraud prevention agencies, or affiliated marketing partners. Such information is used solely to verify your identity, prevent fraud, and comply with applicable financial regulations. We do not purchase personal data lists from data brokers.

Section 2

How We Use Your Information

dh999 uses the personal information collected only for the purposes described in this Privacy Policy. Specifically, we use your information to:

• Register and maintain your account, verify your age (21+) and identity, and process deposits and withdrawals securely.
• Provide access to casino games, cricket betting markets, slots, crash games, fish shooting games, and all other services available on the dh999 platform.
• Personalise your gaming experience, including recommending games, bonuses, and promotions that may be relevant to you based on your activity.
• Send transactional and account-related communications (deposit confirmations, withdrawal updates, security alerts) via email or SMS.
• Comply with legal and regulatory obligations, including fraud detection, anti-money laundering checks, and responsible gaming safeguards.
• Analyse platform usage to improve performance, fix technical issues, enhance security, and develop new features that benefit Bangladeshi players.
• Respond to your support queries, complaints, and feedback in a timely and effective manner through our customer service team.

Section 3

Payment Data & Financial Security

dh999 supports a range of payment methods popular in Bangladesh, including bKash, Nagad, Rocket, Upay, as well as select banking channels such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All payment transactions are handled through PCI-compliant payment processing partners.

To protect your financial information, dh999 follows these practices:

• Full payment card numbers (if applicable) and mobile banking PINs are never stored on our servers — they are tokenised by our payment gateway partners.
• All deposit and withdrawal transactions are logged against your account with timestamps (Bangladesh Standard Time, UTC+6) for audit and dispute resolution.
• Suspicious transaction patterns are monitored by our risk and compliance team to protect all players and maintain the integrity of the platform.

Section 4

Cookies and Tracking Technologies

dh999 uses cookies and similar tracking technologies to operate the platform efficiently, remember your preferences, measure site performance, and deliver a consistent experience. Cookies are small text files stored on your device by your browser when you visit our site.

Types of Cookies We Use

We use the following categories of cookies on the dh999 platform:

• Strictly necessary cookies: Required for the platform to function, including maintaining your login session, processing transactions, and applying your responsible gaming settings.
• Analytics and performance cookies: Help us understand how players navigate the dh999 site so we can improve layout, speed, and features. Data collected is aggregated and anonymised.
• Functional cookies: Remember your language preference, game history, and personalisation settings so you do not have to reconfigure them on every visit.

You may manage or disable non-essential cookies through your browser settings at any time. Disabling strictly necessary cookies may affect your ability to use certain features of the dh999 platform, such as remaining logged in or completing financial transactions.

Section 5

Sharing of Information

dh999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Service providers and trusted technology partners who operate under strict data-processing agreements and assist us in delivering platform services — such as payment processors, cloud hosting providers, identity verification services, and customer support tools.
• Legal and regulatory authorities when required by applicable law, court order, or government request — including any mandatory financial reporting obligations.
• Fraud prevention and anti-money laundering agencies where we have a good-faith belief that sharing is necessary to prevent or investigate illegal activity.
• In the event of a business transfer, merger, or acquisition involving dh999, your data may be transferred to the successor entity — you will be notified in advance of any such transfer that materially affects your rights under this policy.

All third parties with whom we share data are contractually required to handle your information confidentially and to use it only for the specific purpose for which it was shared.

Section 6

Data Retention

dh999 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Account information is generally retained for the duration of your active account and for a reasonable period thereafter to satisfy legal, tax, and audit requirements.

Transaction records are maintained for a minimum period as required to meet financial reporting obligations. When your data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.

Section 7

Your Rights as a User

dh999 respects your rights regarding your personal data. Subject to verification of your identity, you may exercise the following rights at any time by contacting our support team:

• Right to access: Request a copy of the personal data dh999 holds about you, along with details of how it is being used.
• Right to rectification: Request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: Request that we limit how we use your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line 'Data Rights Request'. We will respond to your request within a reasonable timeframe, typically within 30 days of receipt.

Section 8

Security Measures

dh999 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, secure server infrastructure with restricted access controls, regular security audits and vulnerability assessments, and staff training on data handling best practices.

While dh999 takes all reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that materially affects your rights, we will notify affected users in accordance with our incident response procedures and applicable notification requirements.

Section 9

Age Restriction — 21+ Only

dh999 is strictly an adult platform. All users must be 21 years of age or older to register an account and use our services. We do not knowingly collect or process personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has created an account with dh999, please contact us immediately at [email protected] so we can investigate and take appropriate action, including permanent account closure and data deletion.

During the registration process, all applicants are required to confirm they are 21 or older. Account verification (KYC) procedures further ensure compliance with this age requirement. We treat the protection of minors as a non-negotiable platform standard.

Section 10

Changes to This Privacy Policy

dh999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the dh999 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. We recommend bookmarking this page and reviewing it periodically — especially before making new deposits or using new features.

Section 11

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how dh999 handles your personal data, our dedicated support team is available to assist you. We are committed to resolving privacy-related queries promptly and transparently.

Email us at: [email protected]

Please allow up to 3 business days for a response. For urgent account security matters, please indicate 'URGENT' in your subject line. Our team operates on Bangladesh Standard Time (BST, UTC+6).